apalado Privacy
Policy

When you register and use the apalado platform, we collect information that falls into three broad categories:

Identity and contact information — This is collected during account registration and KYC verification. It includes your full legal name, date of birth, Philippine residential address, email address, and mobile number. A copy or scan of a valid government-issued ID is also collected as part of KYC.

Account and transaction data — This includes your login history, gaming activity (game types played, session duration, wager amounts), deposit and withdrawal records in PHP, and any correspondence with our support team. This information is necessary for account management, financial record-keeping, and responsible gaming monitoring.

Technical and usage data — When you access apalado on a browser or through the app, we collect standard technical data including your device type, operating system, browser version, IP address, and session identifiers. This data is used for platform security, fraud detection, and improving the technical performance of the service.

The personal data collected on apalado is used for the following purposes:

• Account creation and verification — Processing your registration, confirming your identity through KYC, and maintaining your account in good standing.
• Platform operation — Enabling you to access all game categories, process your PHP deposits and withdrawals, manage your wallet balance, and deliver customer support.
• Security and fraud prevention — Monitoring for unusual access patterns, detecting unauthorised account activity, and maintaining the integrity of the platform for all players.
• Responsible gaming compliance — Tracking gaming patterns to identify potential problem gambling indicators, enforcing self-exclusion requests, and applying deposit limits or cooling-off periods when instructed by the player or when required by platform policy.
• Legal and regulatory compliance — Meeting record-keeping obligations for financial transactions and responding to lawful requests from competent authorities.
• Service communications — Sending transactional messages such as OTP codes, withdrawal confirmations, and account security alerts. Promotional communications, if any, are subject to your notification preferences as set in your account.

apalado does not sell your personal data. We share information only in the specific circumstances described below, and only to the extent necessary for the purpose stated.

• Payment processing partners — PHP deposit and withdrawal transactions are processed through third-party banking and e-wallet infrastructure. These partners receive transaction details necessary to complete the transfer. They are bound by their own data protection obligations.
• Identity verification services — KYC processes may involve third-party identity verification providers who assess the authenticity of documents submitted during registration. These providers do not receive access to your gaming history or transaction data.
• Game software providers — Live casino studios and slot game providers receive minimal technical session data necessary to run the games you play. They do not receive your full identity information.
• Legal obligations — We will disclose personal data to law enforcement, regulatory bodies, or courts when required to do so by valid legal process. We do not disclose data voluntarily outside of these circumstances.

No information is shared with advertising networks, data brokers, or third parties for marketing purposes without explicit consent from the player.

apalado uses industry-standard security measures to protect the personal data we hold. All data in transit between your device and our servers is encrypted using SSL/TLS. Stored personal data is held in access-controlled environments with logging of administrative access.

Account access requires OTP verification on every login — this applies whether you're logging in via browser or the mobile app. The OTP is sent to your registered mobile number and expires within a short window, reducing the risk from compromised passwords alone.

While we maintain strong technical and organisational safeguards, no online platform can guarantee absolute security. If you suspect that your account has been accessed without your authorisation, contact support immediately through your account dashboard. You are responsible for maintaining the confidentiality of your login credentials.

apalado uses cookies and similar technologies on its website and app. These are small data files stored on your device that help the platform function correctly and securely.

apalado does not use third-party advertising cookies. Disabling non-essential cookies through your browser settings will not prevent you from using the platform, but may affect the retention of your display preferences between sessions.

We keep your personal data for as long as your account is active and for the period required to meet financial record-keeping and compliance obligations after account closure. The specific retention period depends on the type of data and the applicable legal requirement.

• Active account data — Retained for the full duration your account remains open.
• Transaction records — PHP deposit and withdrawal records are retained for the period required under applicable financial record-keeping rules.
• KYC documents — Identity verification records are retained for the period required to comply with anti-money laundering and know-your-customer obligations.
• Support correspondence — Retained for a reasonable period to resolve any follow-up queries and to maintain service quality records.

Data that has reached the end of its required retention period is deleted or anonymised. Anonymised data — where there is no reasonable way to re-identify the individual — may be retained for statistical and platform improvement purposes.

As a user of the apalado platform, you have the following rights in relation to your personal data:

• Right to access — You can request a copy of the personal information we hold on your account.
• Right to correction — If any information in your account is inaccurate or out of date, you can request that it be corrected. Some corrections require re-verification through KYC.
• Right to know about sharing — You can ask us to explain specifically which types of third parties have access to your data and for what purpose.
• Right to object to certain processing — Where processing is based on legitimate interest rather than legal obligation, you may object. We will consider and respond to such requests individually.
• Right to account closure and data deletion — You may request voluntary account closure at any time. Following closure, data will be retained only for the legally required period and then deleted or anonymised.

To exercise any of these rights, contact the apalado support team through your account dashboard. We will acknowledge your request promptly and respond within a reasonable period. There is no charge for submitting a data rights request.

If you have any questions about this Privacy Policy or how apalado handles your personal data, contact our support team through your account dashboard. Support is available 24 hours a day, seven days a week in English.

This Privacy Policy may be updated from time to time to reflect changes in platform practices, legal requirements, or operational improvements. The effective date at the top of this page will reflect the most recent revision. Where changes are material — meaning they significantly affect how your data is used or what rights you have — we will notify registered players through their account or their registered contact details.

Continued use of the apalado platform after a revised Privacy Policy has been published constitutes acceptance of the updated terms. If you do not agree with any revision, you should contact support to close your account and stop using the service.